Refunds and returns
There can be no refunds on customised pet doors or pet doors that have had adjustments made to them. Only standard doors are able to be refunded or swapped. Your statutory rights are not affected.
The product must be returned in the same condition it was dispatched from Animalistic Pet Products Pty Ltd T/A La Luna Pet Care with all contents and original packaging. Any product received that is not in its original condition will be declined a refund or charged for. You must notify La Luna Pet Care of your intent to return the product within 7 days of receiving the product. We recommend consumers retain the original packaging in the unlikely event that it needs to be returned. Any products that are defective will be replaced or refunded at our discretion after photographic evidence of the damage has been received. Products damaged in transit will be replaced or refunded at our discretion and we must be notified via email or phone of the damage within 24 hours of receiving the product, photographic evidence must also be supplied. We may or may not in the case of damaged products, refund postage fees. This is at our discretion. No vouchers are to be refunded. Freight occurring when returning goods are your responsibility. Any missing contents from a returned order will be charged for or we may decline the refund. Original postage, Card processing fees, and Afterpay fees will not be refunded under any circumstances. Refunds may take up to 30 days to finalise and process. Your statutory rights are not affected.
We cannot guarantee the security of our product for various reasons and therefore will not be held liable for any direct or indirect loss/ injury resulting from the use of our product. If you wish to use our product you do so at your own risk.
Any person/ persons found to be imitating or copying any of our products, texts, graphics or photos in any way will have legal action taken against them.
Delivery may not require a signature and products may be left outside your property if the delivery driver decides it is safe to do so. We do not accept responsibility for any lost/ stolen freight. If you select "Yes" in the checkout process to "Authority to leave the parcel if receiver not available" then the parcel will be left for you by the courier and the parcel becomes the customers' liability.
Vouchers expire 1 year from issue date and unused vouchers become invalid. Only one voucher can be used per purchase and cannot be used in conjunction with any other offer. Vouchers are not transferable. We reserve the right to refuse any voucher if we suspect it has been transferred to an unauthorised person or has been altered/ tampered with.
All our products have a standard 12-month warranty unless stated otherwise. Warranty valid in the USA only.
Cat enclosure Warranty
The Cat Cabana Cat enclosure has a warranty period of 1 year from the date of purchase. The warranty covers the frame, connectors, and zip of the product. The warranty does not cover animals chewing holes in the net. When animals chew it is a mental disorder and for this reason, we will not cover this. To prevent your animals from chewing holes in the net, we recommend you spray the net with anti-chew spray. Under the warranty, we will replace the faulty parts, not the entire enclosure. We will only satisfy a warranty claim if we are confident the product has been used correctly.
We have multiple registered designs on our products, that have been fully registered with the government. These designs have been invented by La Luna Group LLC T/A La Luna Pet Care and remain our property. No registered design can be imitated or copied under any circumstances. Failure to comply with this will result in imminent legal action. Our registered designs are as follows: 201514098, 201514099, 201513494, 201513495
La Luna Group LLC T/A La Luna Pet Care may amend this policy from time to time as our business requirements or legislation changes. If we decide to change our privacy the updates will be reflected in this policy.
The information we collect
The types of information that we collect from you will depend on the circumstances of collection and on the type of service you request from us, for example:
When you request services/products from us, we may collect details such as your name, address, company details, billing address, credit card information, email and phone contacts, etc.
Any personal information collected by La Luna Group LLC Ltd T/A La Luna Pet Care will only:
Be collected by lawful and fair means
Be used for a lawful purpose
Be collected with your consent, and
The purpose of collection will be clear and explicit
Where practicable, the purpose for which we collect personal information and the consequences of not providing it will be made clear at the time of collection.
How information is collected
We obtain most of your personal information about you when you deal with us directly, i.e. over the telephone, send us correspondence (whether by letter, fax or email), and visit our website or when you contact us in person.
As well as collecting information directly from you, there may be occasions when we collect information about you from a third party.
As we are required by law to obtain our consent to the collection of "sensitive information" we will assume that you have consented to the collection of all information, which is provided to us by you in use in accordance with this policy unless you tell us otherwise.
Information collected via our website
Users can generally visit La Luna Group LLC T/A La Luna Pet Care's website without revealing who they are or other personal information. La Luna Group LLC T/A La Luna Pet Care will not collect any personal information about visitors to our website except when they knowingly provide it. (E.g. via email, "contact us" form. The La Luna Group LLC T/A La Luna Pet Care website does not use secure communications to transmit information across the Internet.
Click Stream Data
When you visit our website, La Luna Group LLC T/A La Luna Pet Care makes a record of your visit and logs the pages accessed by external users. This information is used by us to help our administrator and improve our website. No information regarding the identity of users or other information is obtained without your knowledge while you are browsing our website.
No attempt will be made to identify users or their browsing activities, except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect Internet logs.
Cookies are small text files, which are placed on your hard drives by some websites to store information. The website may utilize cookies to remember who you are each time you visit certain parts of the website.
The La Luna Group LLC T/A La Luna Pet Care website may contain links to other sites which may be of interest to you. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements. La Luna Group LLC T/A La Luna Pet Care is not responsible for the privacy practices or the content of such websites.
Use and disclosure of your personal information
For the main purpose(s) for which it was disclosed at the time of collection
Where you have consented to the use or disclosure
Generally, we will use and disclose your personal information for the following purposes:
To provide the services you have requested from La Luna Group LLCT/A La Luna Pet Care
To answer your inquiry
For direct marketing of products or services and to keep you informed of new developments we believe may be of interest to you. (If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications)
Personal information submitted for employment purposes will only be used in connection with our application process. It will not be used or disclosed for any other purpose.
Personal information will not be sold to companies for mailing purposes.
La Luna Group LLC T/A La Luna Pet Care will not use your personal information for any other purpose, without first seeking your consent, unless authorized or required by law.
Disclosure of information to third parties
We may share your personal information to third parties, including independent contractors providing services for, or with, La Luna Group LLC T/A La Luna Pet Care and we may verify with third parties the personal information you provide to us for the purpose for which it was provided.
In all cases, these third parties are contractually required to keep that information confidential. We prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it.
Other than the above, La Luna Group LLC T/A La Luna Pet Care will not disclose any information about you without your consent unless:
We are authorized or required by law to do so
To protect the rights or property of La Luna Group LLC T/A La Luna Pet Care
We reasonably believe it is necessary to prevent a threat to life, health or safety
Security and storage of your personal information
La Luna Group LLC T/A La Luna Pet Care will endeavor to take all reasonable steps to keep secure any personal information, which we hold. Personal information is stored on our secure servers or secure files.
Generally, we hold personal information of clients, partners, customers, sponsors, debtors, creditors, candidates, etc in a combination of computer storage facilities and paper-
Our secure servers are protected in controlled facilities and can be accessed only by authorized La Luna Group LLC personnel. All data stored on our servers can be accessed in combination with a valid username and password or biometric fingerprint. Resources are additionally limited with access controls that prevent information from being visible to all valid users.
La Luna Group LLC T/A La Luna Pet Care network is secured in a virtual private network and protected by firewall technology.
We would like to advise that the Internet, however, is not always a secure method of transmitting information. Accordingly, La Luna Group LLC cannot accept responsibility for the security of information you send or receive from us over the Internet or for any unauthorized access or use of that information. For those who do not wish to use the Internet, La Luna Group LLC T/A La Luna Pet Care provides alternative ways of obtaining and providing information.
To safeguard all information collected, La Luna Group LLC T/A La Luna Pet Care and all of its employees follow the practices in this policy. No one is permitted to access, record or disclose information for the purpose other than for which it was intended.
Accessing your personal information
You can access the personal information that La Luna Group LLC T/A La Luna Pet Care holds about you by contacting the La Luna Group LLC T/A La Luna Pet Care Privacy Compliance Manager as detailed in the 'Contact Us' section of this policy.
We will provide you with access to your personal information unless we are legally authorized to refuse your request.
We may charge a reasonable amount to cover our costs of providing the information to you.
Keeping your personal information up-
We take reasonable steps to ensure that your personal information is accurate, complete and up-
If the personal information we hold about you is inaccurate, incomplete or out-
We will respond to your request as quickly as possible, but not more than 14 days after the request has been made.
Complaints regarding your privacy
If you have a complaint about a breach of your privacy of how your personal information is collected or used please direct your complaint to our Privacy Compliance Manager at the address detailed below. We will respond to your query or complaint as soon as possible but not more than 14 days after the complaint has been made.
If you are not satisfied with the response you receive you can forward your concerns via the contact us page. You will receive a further response within 14 business days.
A copy of this policy is included in the La Luna Group LLC T/A La Luna Pet Care Policies Manual and is also made available on Public Folders / HR / Policies & Procedures.
Policy Responsibility: Human Resources Manager
If you feel this policy needs to be reviewed please contact the appropriate person listed above via the contact us page.
Any of the trademarks, service marks, collective marks, design rights, personality rights or similar rights that are mentioned, used or cited on LaLunaPetCare.com are the property of their respective owners.
The materials displayed on this website, including without limitation all editorial materials, information, photographs, illustrations, artwork, and other graphic materials, and names, logos, and trademarks, are unless otherwise stated, the property of La Luna Group LLC T/A La Luna Pet Care and are protected by copyright, trademark, and other intellectual property laws. Any such content may be displayed and printed solely for your personal, non-