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Terms & Conditions

 

 

Refunds and returns

 

The product must be returned in the same condition it was dispatched from La Luna Group LLC T/A La Luna Pet Care with all contents and original packaging. Any product received that is not in its original condition will be declined a refund or charged for. You must notify La Luna Pet Care of your intent to return the product within 30 days of receiving the product. We recommend consumers retain the original packaging in the unlikely event that it needs to be returned. Any products that are defective will be replaced or refunded at our discretion after photographic evidence of the damage has been received. Products damaged in transit will be replaced or refunded at our discretion and we must be notified via email or phone of the damage within 24 hours of receiving the product, photographic evidence must also be supplied. We may or may not in the case of damaged products, refund postage fees. This is at our discretion. No vouchers are to be refunded. Freight occurring when returning goods are your responsibility. Any missing contents from a returned order will be charged for or we may decline the refund. Original postage, Card processing fees, and Afterpay fees will not be refunded under any circumstances. Refunds may take up to 30 days to finalise and process. Your statutory rights are not affected.

 

Liability

We cannot guarantee the security of our product for various reasons and therefore will not be held liable for any direct or indirect loss/ injury resulting from the use of our product. If you wish to use our product you do so at your own risk. 

Any person/ persons found to be imitating or copying any of our products, texts, graphics or photos in any way will have legal action taken against them.

Delivery may not require a signature and products may be left outside your property if the delivery driver decides it is safe to do so. We do not accept responsibility for any lost/ stolen freight. If you select "Yes" in the checkout process to "Authority to leave the parcel if receiver not available" then the parcel will be left for you by the courier and the parcel becomes the customers' liability.

 

Vouchers

Vouchers expire 1 year from issue date and unused vouchers become invalid. Only one voucher can be used per purchase and cannot be used in conjunction with any other offer. Vouchers are not transferable. We reserve the right to refuse any voucher if we suspect it has been transferred to an unauthorised person or has been altered/ tampered with.

 

 

Standard warranty

All our products have a standard 12-month warranty unless stated otherwise. Warranty valid in the USA only.

 

Cat enclosure Warranty 

The Cat Cabana Cat enclosure has a warranty period of 1 year from the date of purchase. The warranty covers the frame, connectors, and zip of the product. The warranty does not cover animals chewing holes in the net. When animals chew it is a mental disorder and for this reason, we will not cover this. To prevent your animals from chewing holes in the net, we recommend you spray the net with anti-chew spray. Under the warranty, we will replace the faulty parts, not the entire enclosure. We will only satisfy a warranty claim if we are confident the product has been used correctly. 

 

Registered Designs

We have multiple registered designs on our products, that have been fully registered with the government. These designs have been invented by La Luna Group LLC T/A La Luna Pet Care and remain our property. No registered design can be imitated or copied under any circumstances. Failure to comply with this will result in imminent legal action. Our registered designs are as follows: 201514098, 201514099, 201513494, 201513495

 

Website terms of use

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America.

 

 

Security Policy

We take all reasonable steps to keep secure any information which we hold about you. Personal information may be stored both electronically on our computer system, and in hard-copy form. Firewalls, 2048 Bit v3 SSL encryption, passwords, anti-virus software, and email filters act to protect all our electronic information.
 
We do not store credit card information, we securely submit credit card information to our bank for processing. 
 
 
 
Privacy Policy

 

La Luna Group LLC T/A La Luna Pet Care understands that your privacy is important to you and is committed to respecting the privacy of your personal information. This privacy policy sets out La Luna Group LLC T/A La Luna Pet Care policies relating to the collection and use of your personal information and discloses the company's privacy practices including what type of information is gathered, how information is used and with whom information is shared.

This privacy policy explains in general terms how La Luna Group LLC T/A La Luna Pet Care protects the privacy of your personal information under the National Privacy Principles.

La Luna Group LLC T/A La Luna Pet Care may amend this policy from time to time as our business requirements or legislation changes. If we decide to change our privacy the updates will be reflected in this policy.

 

The information we collect

 

The types of information that we collect from you will depend on the circumstances of collection and on the type of service you request from us, for example:

 

When you request services/products from us, we may collect details such as your name, address, company details, billing address, credit card information, email and phone contacts, etc.

 

Any personal information collected by La Luna Group LLC Ltd T/A La Luna Pet Care will only:

 

Be collected by lawful and fair means

 

Be used for a lawful purpose

 

Be collected with your consent, and

The purpose of collection will be clear and explicit

 

Where practicable, the purpose for which we collect personal information and the consequences of not providing it will be made clear at the time of collection.

 

How information is collected

 

We obtain most of your personal information about you when you deal with us directly, i.e. over the telephone, send us correspondence (whether by letter, fax or email), and visit our website or when you contact us in person.

 

As well as collecting information directly from you, there may be occasions when we collect information about you from a third party.

 

Sensitive Information

 

As we are required by law to obtain our consent to the collection of "sensitive information" we will assume that you have consented to the collection of all information, which is provided to us by you in use in accordance with this policy unless you tell us otherwise.

 

Information collected via our website

 

Users can generally visit La Luna Group LLC T/A La Luna Pet Care's website without revealing who they are or other personal information. La Luna Group LLC T/A La Luna Pet Care will not collect any personal information about visitors to our website except when they knowingly provide it. (E.g. via email, "contact us" form. The La Luna Group LLC T/A La Luna Pet Care website does not use secure communications to transmit information across the Internet.

 

Click Stream Data

 

When you visit our website, La Luna Group LLC T/A La Luna Pet Care makes a record of your visit and logs the pages accessed by external users. This information is used by us to help our administrator and improve our website. No information regarding the identity of users or other information is obtained without your knowledge while you are browsing our website.

No attempt will be made to identify users or their browsing activities, except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect Internet logs.

 

Cookies

 

Cookies are small text files, which are placed on your hard drives by some websites to store information. The website may utilize cookies to remember who you are each time you visit certain parts of the website.

 

Links

 

The La Luna Group LLC T/A La Luna Pet Care website may contain links to other sites which may be of interest to you. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements. La Luna Group LLC T/A La Luna Pet Care is not responsible for the privacy practices or the content of such websites.

 

Use and disclosure of your personal information

 

Set out in accordance with this privacy policy, La Luna Group LLC T/A La Luna Pet Care will only use the personal information we collect:

 

For the main purpose(s) for which it was disclosed at the time of collection

 

 

Where you have consented to the use or disclosure

 

Generally, we will use and disclose your personal information for the following purposes:

 

To provide the services you have requested from La Luna Group LLCT/A La Luna Pet Care 

 

To answer your inquiry

 

For direct marketing of products or services and to keep you informed of new developments we believe may be of interest to you. (If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications)

 

Personal information submitted for employment purposes will only be used in connection with our application process. It will not be used or disclosed for any other purpose.

 

Personal information will not be sold to companies for mailing purposes.

 

La Luna Group LLC T/A La Luna Pet Care will not use your personal information for any other purpose, without first seeking your consent, unless authorized or required by law.

 

Disclosure of information to third parties

 

We may share your personal information to third parties, including independent contractors providing services for, or with, La Luna Group LLC T/A La Luna Pet Care and we may verify with third parties the personal information you provide to us for the purpose for which it was provided.

 

In all cases, these third parties are contractually required to keep that information confidential. We prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it.

 

Other than the above, La Luna Group LLC T/A La Luna Pet Care will not disclose any information about you without your consent unless:

 

We believe it necessary to provide you with a service, which you may have requested and doing so is in accordance with this privacy policy.

 

We are authorized or required by law to do so

 

To protect the rights or property of La Luna Group LLC T/A La Luna Pet Care 

 

We reasonably believe it is necessary to prevent a threat to life, health or safety

 

Security and storage of your personal information

 

La Luna Group LLC T/A La Luna Pet Care will endeavor to take all reasonable steps to keep secure any personal information, which we hold. Personal information is stored on our secure servers or secure files.

 

Generally, we hold personal information of clients, partners, customers, sponsors, debtors, creditors, candidates, etc in a combination of computer storage facilities and paper-based files.

 

Our secure servers are protected in controlled facilities and can be accessed only by authorized La Luna Group LLC personnel. All data stored on our servers can be accessed in combination with a valid username and password or biometric fingerprint. Resources are additionally limited with access controls that prevent information from being visible to all valid users.

 

La Luna Group LLC T/A La Luna Pet Care network is secured in a virtual private network and protected by firewall technology.

 

We would like to advise that the Internet, however, is not always a secure method of transmitting information. Accordingly, La Luna Group LLC cannot accept responsibility for the security of information you send or receive from us over the Internet or for any unauthorized access or use of that information. For those who do not wish to use the Internet, La Luna Group LLC T/A La Luna Pet Care provides alternative ways of obtaining and providing information.

 

To safeguard all information collected, La Luna Group LLC T/A La Luna Pet Care and all of its employees follow the practices in this policy. No one is permitted to access, record or disclose information for the purpose other than for which it was intended.

 

Accessing your personal information

 

You can access the personal information that La Luna Group LLC T/A La Luna Pet Care holds about you by contacting the La Luna Group LLC T/A La Luna Pet Care Privacy Compliance Manager as detailed in the 'Contact Us' section of this policy.

 

We will provide you with access to your personal information unless we are legally authorized to refuse your request.

 

We may charge a reasonable amount to cover our costs of providing the information to you.

Keeping your personal information up-to-date

 

We take reasonable steps to ensure that your personal information is accurate, complete and up-to-date whenever we collect or use it.

 

If the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us and we will take reasonable steps to correct this information.

 

We will respond to your request as quickly as possible, but not more than 14 days after the request has been made.

 

Complaints regarding your privacy

 

If you have a complaint about a breach of your privacy of how your personal information is collected or used please direct your complaint to our Privacy Compliance Manager at the address detailed below. We will respond to your query or complaint as soon as possible but not more than 14 days after the complaint has been made.

 

If you are not satisfied with the response you receive you can forward your concerns via the contact us page. You will receive a further response within 14 business days.

 

Implementation Strategy

 

A copy of this policy is included in the La Luna Group LLC T/A La Luna Pet Care Policies Manual and is also made available on Public Folders / HR / Policies & Procedures.

 

Policy Review

 

Policy Responsibility: Human Resources Manager

 

If you feel this policy needs to be reviewed please contact the appropriate person listed above via the contact us page.

 

Any of the trademarks, service marks, collective marks, design rights, personality rights or similar rights that are mentioned, used or cited on LaLunaPetCare.com are the property of their respective owners.

 

The materials displayed on this website, including without limitation all editorial materials, information, photographs, illustrations, artwork, and other graphic materials, and names, logos, and trademarks, are unless otherwise stated, the property of La Luna Group LLC T/A La Luna Pet Care and are protected by copyright, trademark, and other intellectual property laws. Any such content may be displayed and printed solely for your personal, non-commercial use within your organization only. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without the express prior written consent of La Luna Group LLC T/A La Luna Pet Care.

 

 

 

 

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La Luna Group LLC / TA. La Luna Pet Care

Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern La Luna Group LLC’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘La Luna Group LLC’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 11971 Grandview Road Grandview, MO 64030. Our ABN is 42-1778839. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.

Privacy Policy

This privacy policy sets out how we uses and protects any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

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